kuyaplay Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you create an account on the platform, we collect the personal details you provide during the registration process. This includes your name, date of birth, email address, and the mobile number you use to verify your account. We collect your date of birth specifically to confirm that you meet the minimum age requirement of 21 years for members based in the Philippines — this is a non-negotiable part of the registration process and is required before your account can be activated.

Once your account is active and you begin using the platform, we also collect transactional data related to your activity. This includes deposit and withdrawal records in Philippine pesos, session activity logs across the Casino, Lottery, and High Roller sections, and Rewards points accumulation history. This transactional data is necessary for the platform to function correctly — without it, we cannot maintain accurate account balances, process withdrawals, or calculate your Rewards standing.

We also collect technical data automatically when you access the platform from your mobile browser or any other device. This includes your IP address, device type, browser version, and general location data at the country level. This technical data is used for security monitoring, fraud prevention, and to ensure the platform performs correctly across the range of devices used by Filipino players. We do not use this data to identify your precise physical location or to share it with marketing partners.

The personal information you provide is used exclusively for the purposes of operating your account and delivering the platform's services. Your name and contact details allow us to communicate with you about your account — including verification messages, account status updates, and responses to any support queries you raise. We do not use your contact details to send unsolicited promotional communications from third-party brands, and we do not sell your personal information to any external party for marketing purposes.

Your transactional and activity data is used to calculate your account balance accurately, process withdrawals in Philippine pesos to your verified payment method, and track your Rewards points in real time. This data is also reviewed as part of the platform's ongoing compliance and responsible gaming obligations — for example, activity patterns that suggest a member may need access to responsible gaming resources may trigger an internal review in line with the platform's Responsible Gaming policy.

Technical data is used solely for platform security and performance. It helps us detect unusual login behaviour, prevent unauthorised access attempts, and ensure the mobile-optimised platform continues to work reliably for members across the Philippines. Where required by applicable Philippine law or regulation, we may be required to provide member data to authorised regulatory or law enforcement bodies — in such cases, we will only provide the minimum information required to satisfy the legal obligation.

As a registered member, you have the right to request access to the personal information we hold about you at any time. If you believe that any information we hold is inaccurate or incomplete, you can request a correction by contacting our support team. In cases where you request the closure of your account, we will retain only the minimum data required by applicable Philippine regulations for the legally mandated retention period, after which it will be securely deleted from our systems.

If you have concerns about how your personal data has been handled, or if you believe your data privacy rights have not been respected, you should contact us directly through the support contact on the platform. We take all data privacy concerns seriously and will respond to your query in a timely and transparent manner. For broader questions about the platform's practices, the FAQ page addresses a number of common data and privacy questions in plain language.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates or in applicable Philippine data privacy standards. When material changes are made, members will be notified through the platform. The Terms and Conditions and this Privacy Policy together form the core agreement that governs your membership — we encourage you to review both documents before registering and periodically thereafter to stay informed of your rights and responsibilities as a member of the platform.